FAQ

How do I book a collection with you?

Simply go to the Booking page and fill out the required details. You will receive an e-mail confirming your booking. You will then be sent by post or email your outbound and inbound luggage travel documents.

Do I have to prepare my items for collection?

Nothing. Simply have your items ready to go. Golf Bags, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or cover, and ensure that the documents supplied by Direct Luggage Services are attached to your luggage.

How do I pay?

You may complete your booking online, via our secure payment facility. On the telephone: Simply call +44 (0) 3300 243 330 and a Service Operator will take your details as well as guiding you through.

We accept the following debit/credit cards: MasterCard, Visa, Visa Delta, Solo, Electron and Maestro.

What is your service area?

Direct Luggage Services covers most countries worldwide.

If the country you wish to select is not on the drop-down list just contact us for a quote.

Direct Luggage Services +44 (0) 3300 243 330 / info@directluggageservices.com.

Do you collect or deliver to or from cruise ships?

We offer this service (subject to suitable port facilities which we confirm with the individual cruise company) and an administration fee of GBP 45.00 ( plus Tax if applicable) is added to our usual cost We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.

Are there items that I cannot send?

Animals (including birds, fish, insects, larvae, pupae etc.)

Animal products (including but not limited to ivory, fur and garments trimmed with fur)

Antiques and art works

Bullion

Complete firearms and firearm parts, ammunition, explosives, weapons

Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“ATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.

Flowers and plant products

Human remains or ashes

Illegal goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)

Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition

Medical samples (including but not limited to bodily fluids and tissue samples)

Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)

Perishable items that require a temperature controlled environment

Pornography

Prescription drugs and pharmaceutical products

Tobacco.

Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including, but not limited to: Wine, Beer, Spirits and Champagne.

Packages that are wet, leaking or emit an odour of any kind or packages wrapped in Kraft paper.

Can I pack aerosols in my luggage (deodorants, hairsprays, etc)?

No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.

Can I pack perfume, aftershave or any other item containing alcohol in my luggage?

No, any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.

Can I pack batteries in my luggage?

No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.

Can I send my laptop?

Yes – Contact Direct Luggage Services Customer Support for price and service details / +44 (0) 3300 243 330 / info@directluggageservices.com

Can I send extra large items such as sports equipment?

Yes you can ship items such as kayaks, canoes, surfboards, windsurf and sails, hang gliders.

For prices and further details contact Direct Luggage Services Customer Support:

/ +44 (0) 3300 243 3300 / info@directluggageservices.com

Extra large items must be packed in a travel case specifically designed for that piece of equipment.

When contacting us please have details of weight and size of item(s) to be shipped.

(Size and weight details required are length, width and height – including packaging).

Is there a cancellation fee?

Direct Luggage Services will charge GBP 25.00 cancellation fee to cover administrative charges.

How many days in advance do I need to book?

A minimum of 2 working days prior to the date of collection if you have access to email and a printer to print off the Air Waybills. However wherever possible, 5 working days or more to allow preparation and postage of travel documents to you. If you have a last-minute order, please call Direct Luggage Services +44 (0) 3300 243 330 and speak with one of our Customer Service Team.

When is my shipment overweight?

Direct Luggage Services allows maximum weight and size limits as follows: ‘Max dims’ = Length plus Breadth plus Height. Measurements must be at greatest points
- 30kgs or 66lbs: 147cm or 58in – 25kgs or 55lbs: 138cm or 54in – 20kgs or 44lbs: 129cm or 51in – 15kgs or 33lbs: 117cm or 46in – 10kgs or 22lbs: 102cm or 40in – 5kgs or 11lbs: 81cm or 32in If your item is not in our list please email us at info@directluggageservices.com Direct Luggage Services reserves the right to charge an additional GBP 5.00 per kg (plus VAT – taxes at 20%, if applicable) for overweight or oversize consignments.

Does my luggage get xrayed?

Luggage may be xrayed for security purposes and any camera film or other items may be harmed by the radiation from the xrays.

How can I change my collection date?

Simple, just call us on 03300 243 330.

Please remember standard collection times are Mon – Fri 09.00 to 17.30